GENERAL CONDITIONS OF SALE

1. AUTOMATIC APPLICATION
Any order placed via our website shall automatically entail the application of these General Conditions of Sale. The buyer expressly recognises having been informed of the fact, the order being able to be fulfilled only after the “Acceptance of the General Conditions of Sale” box has been ticked.
Any possible comments added by the customer concerning lead-times, the specifics of the product, or the application of contrary general or special conditions shall be deemed not to have been written.

2. ACCEPTANCE OF THE ORDER
The order shall be tacitly accepted. However, the seller reserves the right to refuse the operation within forty-eight working hours of the order being placed, without having to justify its decision.

3. CANCELLATION
Cancellation by the customer of one of its orders as yet unfulfilled shall entail on the part of that customer the debit of a lump sum indemnity equal to 15% of the overall price of the order, in our favour. Cancellation by the customer of one of its orders in the course of fulfilment shall entail the payment by that customer of a lump sum indemnity equal to 80% of the overall price of the order, in our favour. If the dispatch has already taken place, cancellation becomes impossible.

4. QUALITY OF THE GOODS
The customer is fully aware of the overall quality of the goods and of their normal use under customary conditions for the average user of the product. The seller shall not be responsible for any possible incompatibility of the product with appliances or accessories that are not part of those that it directly markets. Goods shall be regarded as defective only if they fail to match the specifications of this article.

5. DELIVERY TIMES
The delivery times included in our offers are given as an indication and do not involve any commitment on our part.

6. DELIVERY – TRANSPORT
Goods that are the subject of a contract shall be dispatched by the seller to the place specified for the delivery, without any additional checking. The goods shall travel at the customer’s expense and risk.

7. WARRANTY – COMPLAINT
Complaints are admissible only in condition of being made within eight days of the observation of the defects, by registered letter addressed to our head office.   
Our obligations shall be limited exclusively to the replacement of the defective goods, without our being able to be held to any indemnity whatsoever, whether any possibly caused damage be direct or indirect. The buyer shall indemnify the seller against any possible recourse from third parties, whether they be users of the product or whether they have suffered damage caused directly or indirectly by the user.

8. ATTRIBUTION OF JURISDICTION AND APPLICABLE LAW
Any dispute relating to the interpretation or the performance of the contract shall be for the exclusive jurisdiction of the Courts of Charleroi, Courts of the place where the contract was signed and the departure point of the goods.
The contract is deemed to be governed by Belgian law, the only law applicable to the contractual relations between the buyer and the seller, notwithstanding any extraneous nature with which the agreement between the parties might be endowed.